Terms & Conditions

1. Introduction and scope

These Terms govern access to and use of the Talenme platform at www.talenme.com and all related services (the "Platform"), operated by Talenme ("Talenme", "we", "us"). Our full company details are set out in section 15.

1.2 By creating an account or otherwise using the Platform you agree to these Terms. If you do not agree, do not use the Platform.

1.3 These Terms apply to Job Seekers, Referrers and Employers. Additional terms apply to the referral programme (section 7) and to paid subscriptions (section 8).

1.4 You must be at least 16 years old to create an account. The Platform is not directed at children.

1.5 We may amend these Terms. We will give at least 15 days' notice of material changes to Job Seekers and Referrers by email or in-Platform notice, and at least 30 days' notice to Employers as required by Regulation (EU) 2019/1150. Changes take effect at the end of the notice period, and you may terminate your account before then. Changes required by law may take effect immediately.

2. Definitions

"Talenme", "we" and "us" mean the company operating the Platform, identified in section 15.

2.2 "User" means any person or entity using the Platform.

2.3 "Job Seeker" means an individual using the Platform to find or apply for work.

2.4 "Employer" means an entity or individual using the Platform to publish vacancies, receive applications or operate a referral programme.

2.5 "Referrer" means a User who shares a vacancy through a referral link and may become entitled to a Referral Reward.

2.6 "Referral Reward" means the amount an Employer offers for a successful referral, as described in section 7.

2.7 "Content" means anything a User uploads, submits or publishes, including vacancies, CVs, messages and profile information.

3. Accounts

3.1 Some features require an account. You must provide accurate, current and complete information and keep it up to date.

3.2 You are responsible for keeping your credentials confidential and for activity under your account. Tell us promptly at support@talenme.com if you suspect unauthorised use.

3.3 You may not share or transfer an account without our written consent.

3.4 We may suspend or terminate an account only in accordance with section 10.

4. Acceptable use

4.1 Use the Platform only for lawful purposes and in accordance with these Terms.

4.2 You must not: (a) interfere with or impair the Platform or its security; (b) attempt unauthorised access to any part of the Platform, any account or any data; (c) scrape, crawl or harvest data except as expressly permitted; (d) misrepresent your identity or your connection with any person or organisation; (e) upload malicious code; (f) use the Platform to send unsolicited commercial communications.

4.3 Employers must ensure every vacancy complies with applicable law, including equal treatment and non-discrimination law. A vacancy must not state or imply a preference based on sex, racial or ethnic origin, religion or belief, disability, age or sexual orientation, unless a genuine occupational requirement applies and is stated.

4.4 Employers must not publish a vacancy that does not exist, or use the Platform primarily to collect CVs.

4.5 Employers must state each Referral Reward accurately and honour it in accordance with section 7.

4.6 You must not submit information about another person without their knowledge.

5. Content and licence

5.1 You retain all rights in your Content.

5.2 You grant us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, adapt for formatting and display your Content, strictly to the extent necessary to operate and provide the Platform. This licence ends when your Content is deleted, except where retention is required by law or for the establishment or defence of legal claims, and except in backups until they are overwritten in the ordinary course.

5.3 We do not sell your Content.

5.4 The Platform itself, including its software, design, trade marks and text, belongs to us or our licensors. You may not copy, distribute or create derivative works from it without our written permission, except as permitted by mandatory law.

5.5 You are responsible for your Content and confirm you hold the rights necessary to submit it.

6. Illegal content, moderation and complaints

Anyone may notify us of Content they consider illegal by emailing support@talenme.com. A notice should identify the Content, where it appears, and the reasons for the notification.

6.2 We will confirm receipt and act on notices in a timely, diligent, non-arbitrary and objective manner.

6.3 Where we remove Content, restrict its visibility, suspend or terminate an account, or suspend a payment, we will give the affected User a statement of reasons unless prohibited by law, setting out the decision, the legal or contractual ground, and the redress available.

A User may contest such a decision free of charge for six months by emailing support@talenme.com. We will decide without undue delay under human supervision.

6.5 You may also pursue out-of-court dispute settlement or bring court proceedings.

Our single point of contact under Regulation (EU) 2022/2065 is support@talenme.com. You may write to us in English or Latvian.

7. Referral programme

7.1 The Employer sets the Referral Reward, the qualifying conditions and any probation period for each vacancy. Those terms appear with the vacancy and form the agreement between Employer and Referrer.

7.2 A Referrer becomes entitled to a Referral Reward when the Employer's stated conditions are met, ordinarily when the referred candidate is hired and completes the stated probation period.

7.3 We facilitate and administer payment of Referral Rewards but are not the hiring party. The obligation to fund a Referral Reward rests with the Employer.

7.4 We may withhold a Referral Reward where we reasonably suspect fraud, self-referral or breach of these Terms, and will give a statement of reasons under 6.3.

7.5 Referrers are responsible for any tax due on a Referral Reward in their country of residence.

8. Subscriptions, fees and payment

8.1 Paid plans and prices are shown on the Platform. Prices exclude VAT unless stated otherwise.

8.2 Subscriptions renew automatically for successive periods unless cancelled before the current period ends.

8.3 Commission is charged at the rate stated in the applicable plan.

8.4 Payments are handled by our payment provider. We do not receive or store full card details.

8.5 We may change prices on at least 30 days' notice. You may terminate before a change takes effect.

8.6 Late payment may lead to suspension under section 10, after notice.

9. Right of withdrawal for consumers

9.1 If you are a consumer in the EU you may withdraw from a distance contract with us within 14 days, without giving a reason.

9.2 To withdraw, send a clear statement to support@talenme.com before the period ends.

9.3 We will refund all payments received within 14 days of being informed.

9.4 If you asked us to begin a paid service during the withdrawal period, you must pay a proportionate amount for what was supplied before withdrawal. You lose the right once the service has been fully performed with your prior express consent and your acknowledgement that you would lose it.

9.5 This section does not apply where you act for purposes relating to your trade, business or profession.

10. Suspension and termination

10.1 You may close your account at any time in account settings or by emailing support@talenme.com.

10.2 We may suspend or terminate access where you materially breach these Terms, where the law requires it, or where necessary to protect the Platform, other Users or third parties.

10.3 Except where prohibited by law, where a breach is repeated, or where immediate action is necessary, we will give (a) a statement of reasons under 6.3, and (b) for Employers, at least 30 days' notice before terminating the provision of services, as required by Regulation (EU) 2019/1150.

10.4 On termination we will delete or anonymise personal data in accordance with the Privacy Policy.

10.5 Sections 5.4, 11, 12, 13 and 14 survive termination.

11. Availability and warranties

11.1 We aim to keep the Platform available but do not warrant uninterrupted or error-free operation. We may suspend access for maintenance and will give notice where practicable.

11.2 We do not verify the identity of Users, the accuracy of vacancies, CVs or referral information, or an Employer's ability to pay a Referral Reward, except where expressly stated.

11.3 Nothing in these Terms excludes rights you have under mandatory consumer law, including the conformity requirements of Directive (EU) 2019/770.

12. Liability

12.1 Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for gross negligence or wilful misconduct, or for any liability that cannot be limited under applicable law.

12.2 Subject to 12.1, we are not liable for indirect or consequential loss, loss of profit, loss of opportunity, or loss of data to the extent it results from your failure to keep your own copies.

12.3 Subject to 12.1, our total liability to an Employer in any 12-month period is limited to the fees that Employer paid in that period.

12.4 For consumers, our liability is determined by applicable mandatory law, and 12.2 and 12.3 do not apply to the extent they would reduce it.

12.5 We are not liable for the conduct of Users, including hiring decisions, the content of vacancies, or an Employer's failure to pay a Referral Reward, except to the extent this results from our own breach.

13. Governing law and disputes

13.1 These Terms are governed by the laws of the Republic of Latvia.

13.2 If you are a consumer you may bring proceedings in the courts of your country of residence and you keep the protection of that country's mandatory consumer rules. Nothing here deprives you of that protection.

13.3 If you are not a consumer, the courts of Latvia have exclusive jurisdiction.

Consumers may use alternative dispute resolution under Directive 2013/11/EU. In Latvia the Consumer Rights Protection Centre (Patērētāju tiesību aizsardzības centrs, ptac.gov.lv) is the competent authority. We have not committed to using any particular alternative dispute resolution body, and we will engage with the competent authority in good faith.

Employers may raise complaints through the internal complaint-handling process in 6.4. Where a complaint cannot be resolved that way, we are willing to engage in mediation in good faith, and will agree a mediator with the Employer.

14. General

14.1 If a provision is unenforceable, the rest remains in force.

14.2 We may transfer our rights and obligations on notice, provided your rights are not adversely affected.

14.3 These Terms, with the Privacy Policy and Cookie Policy, form the entire agreement between us.

15. Contact

Talenme, Latvia. Our registered company name, registration number and registered address are shown in the company details published on our website and in any invoice we issue.

General enquiries, illegal content reports and complaints: support@talenme.com. Data protection enquiries: support@talenme.com, marked for the attention of our data protection contact.

Privacy Policy

1. About this policy

This Privacy Policy explains how Talenme ("we") processes personal data when you use www.talenme.com and related services (the "Platform").

1.2 It applies where we act as controller. Where an Employer uses the Platform to run its own recruitment, that Employer is the controller and we act as its processor under a data processing agreement. The Employer's own privacy notice governs that processing.

1.3 Where we and an Employer jointly determine the purposes and means of processing, we are joint controllers under Article 26 GDPR. The essence of that arrangement is available on request.

We keep this policy under review. Where we make a material change we will notify you by email or by a notice on the Platform at least 15 days before it takes effect, and the revision date on this page will change.

2. Who we are

The controller is Talenme, the company operating the Platform. Our registered company name, registration number and registered address are shown in the company details published on our website.

For any question about this policy or your personal data, email support@talenme.com, marked for the attention of our data protection contact.

2.3 You may contact us in English or Latvian.

3. What we collect

3.1 Account and identity data: your name, email address, password (stored hashed), role and language preference.

3.2 Profile and career data: your CV, work history, education, skills, languages, salary expectations, location and projects. If you choose to sign in with a social or professional network, we receive the profile fields you authorise.

3.3 Application and referral data: the vacancies you apply to, application status, referral links you create, candidates you refer and rewards due.

3.4 Employer data: company details, contact persons and billing details.

3.5 Payment data: billing name, address, VAT number, card brand and the last four digits. Full card details go directly to our payment provider and we never receive or store them.

3.6 Usage and technical data: IP address, device and browser information, pages viewed, timestamps and cookie identifiers.

3.7 Communications: messages you send to support and your marketing preferences.

3.8 We do not ask for special category data under Article 9 GDPR, such as health, religion, trade union membership, ethnicity or sexual orientation. If you include it in a CV or application you provide it voluntarily, and we process it only to make it available to Employers you apply to, on the basis of your explicit consent under Article 9(2)(a). Please do not include such data unless it is necessary for the role.

3.9 Providing some data is necessary to use particular functions. Where a field is optional we say so at the point of collection.

4. Why we process it, and on what legal basis

4.1 To run your account, applications and referrals, and to administer rewards. Legal basis: performance of a contract, Article 6(1)(b). Retained for the life of your account, and afterwards for as long as a claim may be brought.

To take payments and to issue and keep invoices. Legal basis: performance of a contract and compliance with a legal obligation, Articles 6(1)(b) and 6(1)(c). Accounting records are kept for five years, as Latvian accounting law requires.

4.3 To send service messages such as email verification, password resets and application updates. Legal basis: performance of a contract, Article 6(1)(b). Retained while your account is active.

4.4 To send marketing messages and new vacancy alerts. Legal basis: your consent, Article 6(1)(a). Retained until you withdraw consent.

To keep the Platform secure, prevent fraud and investigate abuse. Legal basis: our legitimate interest in protecting the Platform and its users, Article 6(1)(f). Security and access logs are kept only for as long as they are useful for detecting and investigating abuse, and longer only while a specific investigation is open.

To measure and improve how the Platform is used. Legal basis: your consent, Article 6(1)(a), where cookies or similar technologies are involved. Analytics data is kept in aggregated or pseudonymised form and is deleted once it no longer helps us understand how the Platform is used.

4.7 To establish, exercise or defend legal claims, and to comply with legal obligations. Legal basis: our legitimate interest in protecting our legal position and compliance with a legal obligation, Articles 6(1)(f) and 6(1)(c). Retained until the relevant limitation period expires or the law requires.

4.8 Where we rely on legitimate interests we have carried out a balancing assessment. You may request a summary of it, and you may object at any time under section 9.

4.9 You may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing carried out before it, and does not affect your ability to use the Platform.

5. How long we keep it

5.1 We keep personal data only as long as necessary for the purpose it was collected for, as set out in section 4.

If your account stays inactive and you do not respond to a reminder from us, we will delete or anonymise it. We will always contact you at the email address on your account before we do so, and give you a reasonable opportunity to keep the account.

After deletion, personal data may remain in our routine backups for a short period until those backups are overwritten in the ordinary course. We do not restore deleted data from backups except to recover from an incident.

5.4 Once an application reaches an Employer, that Employer becomes the controller of its own copy and applies its own retention rules. Contact that Employer about the copy it holds.

6. Who we share it with

6.1 Employers, where you apply to a vacancy or where your profile is visible under the settings you have chosen. An incomplete profile is not visible to Employers.

6.2 Referrers, who receive limited status information about a referral they made. They do not receive the candidate's full CV.

6.3 Service providers who process personal data on our instructions and under a written data processing agreement. They fall into the following categories: hosting and infrastructure; email delivery; payment processing; error monitoring and diagnostics; mapping and location services; and customer support tooling.

6.4 A current list of the individual service providers we use is available on request from support@talenme.com.

6.5 Professional advisers, auditors and public authorities, where the law requires it.

6.6 A buyer or successor in a merger or acquisition, with notice to you.

6.7 We do not sell personal data.

7. Transfers outside the EEA

7.1 Some of our service providers are established outside the European Economic Area, principally in the United States.

7.2 Those transfers rely on the European Commission's Standard Contractual Clauses under Decision (EU) 2021/914 and, where the recipient is certified, the EU-US Data Privacy Framework, together with supplementary technical and organisational measures.

7.3 You may request a copy of the safeguards that apply from support@talenme.com.

8. Security

8.1 We apply technical and organisational measures appropriate to the risk, as Article 32 GDPR requires. These include encryption in transit, access control on a need-to-know basis, hashed passwords, logging and monitoring, and periodic review.

8.2 No system is completely secure. Please keep your password confidential and do not reuse it on other services.

8.3 We will notify a personal data breach to the supervisory authority within 72 hours where Article 33 requires it, and to you without undue delay where the breach is likely to result in a high risk to your rights and freedoms under Article 34.

9. Your rights

9.1 You have the right to obtain access to your personal data (Article 15), to have inaccurate data corrected (Article 16), to have data erased (Article 17), to restrict processing (Article 18), to receive your data in a portable format (Article 20), to object to processing based on our legitimate interests including profiling (Article 21), and to withdraw consent at any time (Article 7(3)).

9.2 You have an absolute right to object to direct marketing at any time. Use the unsubscribe link in any marketing email, or change your notification settings.

9.3 To exercise any of these rights, contact support@talenme.com. We will respond within one month. Where a request is complex, or where you make several, we may extend by two further months and will tell you if we do.

9.4 We may ask you to verify your identity before we act on a request.

9.5 Exercising your rights is free of charge unless a request is manifestly unfounded or excessive.

9.6 You may lodge a complaint with the Latvian supervisory authority: Datu valsts inspekcija, Elijas iela 17, Riga LV-1050, pasts@dvi.gov.lv, dvi.gov.lv. You may also complain to the supervisory authority in your country of residence or work.

10. Automated processing

We use automated processing to match and rank vacancies for candidates and to suggest referral opportunities. This affects the order and prominence in which vacancies and candidates are shown.

Shortlisting and hiring decisions are taken by the Employer. Where automated processing plays a part in how your application is presented or prioritised, you have the right to obtain human involvement, to express your point of view, to receive an explanation of how the outcome was reached, and to contest it.

To exercise those rights, or to ask how a particular match was produced, contact support@talenme.com and a person will review it.

11. Children

11.1 The Platform is not intended for people under 16 and we do not knowingly collect their personal data. If you believe a child has provided us with data, contact support@talenme.com and we will delete it.

12. Data from other sources

12.1 If you sign in with a social or professional network we receive the profile fields you authorise. We do not post anything on your behalf.

12.2 Where we obtain your personal data from a source other than you and act as controller, we will inform you within one month, as Article 14 GDPR requires.

13. Changes to this policy

13.1 We post changes on this page with a revision date and notify you of material changes as described in 1.4.

Cookies Policy

1. About this policy

This Cookie Policy explains how Talenme uses cookies and similar technologies on www.talenme.com (the "Platform"). Please read it together with our Privacy Policy.

1.2 Cookies are small files stored on your device when you visit a website. We also use similar technologies such as local storage. In this policy "cookies" covers all of them.

2. Your consent

2.1 We set strictly necessary cookies without asking, because they are exempt under Article 5(3) of Directive 2002/58/EC. The Platform cannot function without them.

2.2 All other cookies, including analytics, functionality and advertising cookies, are set only after you consent through our cookie banner. Nothing non-essential is placed on your device before you choose.

2.3 Consent is specific, informed and given by a clear affirmative act. Continuing to browse is not consent, and we do not use pre-ticked boxes.

2.4 You may withdraw or change your consent at any time, as easily as you gave it, using the cookie settings link in the footer of every page. Withdrawal does not affect the lawfulness of anything done before it.

2.5 If you decline non-essential cookies the Platform still works. Some conveniences, such as remembering your preferences, will not.

3. Cookies we use

3.1 Strictly necessary cookies keep you signed in, remember your language, and record your cookie choices. They also include fraud-prevention cookies set by our payment provider on payment pages. These are set without consent.

3.2 Functionality cookies remember preferences and enable embedded features such as maps. These are set only with your consent.

3.3 Analytics cookies help us understand how the Platform is used and diagnose errors. These are set only with your consent.

3.4 A full list of the cookies in use, naming each cookie, its provider, its purpose and how long it lasts, is available in the cookie settings link in the footer of every page.

We review that list whenever we add or change a service that sets cookies, and at regular intervals in any event.

4. Third-party cookies

4.1 Some cookies are set by third parties who provide features on the Platform, such as payment processing and maps. They act either as independent controllers or as our processors, and the cookie settings list identifies which.

4.2 Where a third party is established outside the European Economic Area, section 7 of our Privacy Policy explains the safeguards that apply.

5. Browser controls

5.1 Besides our cookie settings, most browsers let you block or delete cookies. Browser controls apply to every website you visit and may affect how those sites work.

5.2 Browser settings alone do not withdraw the consent recorded on this Platform. Use our cookie settings for that.

6. Do Not Track and Global Privacy Control

Browsers and extensions may send Do Not Track or Global Privacy Control signals. There is no agreed standard for how websites should respond to them, and we do not currently treat such a signal as a withdrawal of consent. Use the cookie settings link in the footer to change or withdraw your choices.

7. Changes to this policy

7.1 We post changes on this page with a revision date. A material change affecting non-essential cookies will require your consent again.

8. Contact

For questions about this policy, email support@talenme.com. By post: Talenme, Latvia, using the registered address shown in the company details published on our website.